Commercial HVAC Service Manager

If you’re an experienced Commercial HVAC Service Technician with at least two years of proven Management experience, who believes a satisfied customer is your greatest reward, we have an immediate opening for you.

This is a Commercial HVAC Service Manager role where you will manage and support the commercial service operations of the company. This includes overseeing and guiding the daily dispatching and efficiencies of the service technicians and department. This manager routinely works directly with service technicians, dispatch personnel, and other managers to ensure customer satisfaction while meeting departmental goals and objectives.  In this role, you will also communicate directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements. The Commercial HVAC Service Manager is expected to handle all aspects of the service department, routinely evaluating the technicians’ skill sets and training needs to ensure training and product knowledge are ongoing while supporting the company’s ongoing profitability and growth. Aire Serv provides the following benefits:

• Paid training at our company facility with additional training opportunities over time
• Branded company van
• Fuel card
• iPad loaded with all the apps and forms you’ll need
• Tool account
• Uniforms provided
• Paid time off after 90 days of service, plus paid holidays
• Health coverage after 90 days
• Simple IRA retirement plan, after 90 days
• Year-round employment
• Additional earning potential with spiffs, commission, and bonuses for performance
• Career path based on your goals and aspirations

Key Responsibilities:

• Leadership & Management:
• Lead, mentor, and supervise a team of commercial HVAC service technicians.
• Coordinate and schedule service calls and maintenance activities.
• Ensure all team members adhere to company policies and safety standards.
• Customer Service:
• Handle customer inquiries and complaints professionally.
• Maintain strong relationships with clients and ensure customer satisfaction.
• Provide technical support and guidance to customers and technicians.
• Operational Oversight:
• Monitor and evaluate the performance of the service team.
• Develop and implement strategies to improve efficiency and productivity.
• Ensure timely and accurate completion of service reports and documentation.
• Technical Expertise:
• Stay updated with industry trends and advancements in HVAC technology.
• Provide hands-on support and training to technicians as needed.
• Troubleshoot complex HVAC issues and recommend effective solutions.
• Financial Management:
• Prepare and manage budgets for the service department.
• Monitor expenses and optimize costs without compromising service quality.
• Assist in the development of service contracts and pricing strategies.

What We Want from You

• Culture alignment - with work/life balance
• Rockstars only
• Buy into the company vision and values
• Meet or exceed all industry standard performance indicators

How to Know If This is the Job for You

• You are team-oriented. When you join Aire Serv as a commercial Service Manager, you will be part of our local team and a larger community of like-minded service managers and technicians.
• You love a smooth process and support our processes. Our HVAC techs follow our Aire Serv process, ensuring a consistent and amazing experience for our clients while growing their income and career.
• You empathize with the customer. You understand what a customer is going through and show that you care by listening to their concerns. You empower your technicians to walk our customers through their options in a way that the customer understands. You are there to help today and in the future.

Job Requirements

These are the minimum requirements to be considered for this position.

Qualifications:

• Minimum of 5 years of experience in commercial HVAC service, with at least 2 years in a managerial role.
• Strong knowledge of HVAC systems, controls, and components.
• Excellent leadership, communication, and interpersonal skills with the ability to enhance team productivity and standards of work produced.
• Ability to multitask and handle high-pressure situations.
• Proficiency in using HVAC diagnostic tools and service software.
• Valid HVAC certification and driver’s license.

The ideal candidate will also possess the following skills:

• Excellent customer service and sales skills.
• Valid HVAC certification and driver’s license.
• Excellent verbal and written communication skills; and strong conflict management skills.
• Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions.
• Detail-oriented and highly organized with the ability to handle multiple tasks. 
• Good computer skills: knowledge of Service Titan service software and proficiency in common software applications.
• Possess a strong personal desire for improvement; and the desire to motivate technicians to be better tomorrow than they are today.
• Have a clean, neat, and professional appearance; a top performer who can instill pride of workmanship in himself and others. 
• Valid driver's license with a clean driving record and background. 
• Ability and willingness to work a non-standard schedule: nights, weekends, and holidays as/if required.

Benefits & Pay

The pay range for this position is highly competitive, and Aire Serv bases the pay on your experience and technical knowledge in commercial HVAC.  

We’re looking to hire only the best. So if that’s you, apply today. If you meet the requirements for the position, we will reach out to schedule an interview right away.