Customer Service Representative / Dispatcher

Join Our Team as a Customer Service Representative & Dispatcher!

Are you an exceptional people person with a passion for delivering outstanding customer care and excel in a dynamic work environment? If so, Aire Serv is looking for a dedicated Customer Service Representative & Dispatcher to become an integral part of our team. If you have a talent for connecting with people and a drive for excellence, we want to hear from you!

As a Customer Service Representative & Dispatcher at Aire Serv, you’ll play a crucial role in supporting our team and ensuring our customers receive top-notch service. Your role will involve managing service requests, handling customer complaints, and exemplifying our values of Respect, Integrity, and Customer Focus.

What You’ll Do:

• Handle Incoming Calls: Provide professional and courteous support to service requests, ensuring every customer feels valued.
• Schedule Appointments: Efficiently coordinate and schedule appointments to maintain smooth operations.
• Dispatch Calls: Assign tasks and service calls to team members, optimizing workflow for timely service delivery.
• Promote Services: Utilize your skills to upsell additional services and contribute to business growth.
• Customer Support: Resolve customer complaints, complete work orders, and follow up to ensure satisfaction.
• Office Management: Oversee office operations, manage purchase orders, and maintain an organized workspace.
• Additional Duties: Cross-train and support in related positions to enhance team flexibility.

Why You’ll Love Working with Us:

• Impactful Role: Play a crucial part in influencing customer satisfaction and operational efficiency.
• Supportive Environment: Join a team that values respect, integrity, and a positive work culture.
• Career Growth: Explore opportunities for professional development and career advancement within our expanding organization.
• Dynamic Work: Enjoy a variety of tasks and responsibilities that keep your workday engaging and rewarding.

What We’re Looking For:

• Experience: Administrative experience is preferred but not required. A strong work ethic and willingness to learn are essential.
• Communication Skills: Excellent written and verbal communication skills for effective interaction with customers and team members.
• Attention to Detail: Strong data entry skills and an eye for detail to ensure accuracy and efficiency.
• Positive Attitude: A friendly, approachable demeanor to build rapport with customers and colleagues.
• Team Player: Ability to work well both independently and as part of a team, adapting to various tasks and challenges.
• Technical Skills: General computer knowledge, including Microsoft Office; experience with Service Titan is a plus or willingness to learn.

Competitive Pay & Benefits:

• Pay Range: $16 - 23 per hour, based on experience and knowledge.
• Benefits: Comprehensive package including health insurance, life insurance, employee benefit allowance, employee assistance programs, retirement plans, and more.

About Aire Serv:

With over 200 locations across the U.S. and Canada, Aire Serv is a leading name in heating and air conditioning services. We are dedicated to putting our clients first and delivering exceptional results, guided by our core values of Respect, Integrity, and Customer Focus. Our team enjoys a fun and engaging work environment that supports personal and professional growth.

Ready to make a difference with us? Apply today and start your journey with a company that values your contributions and supports your career growth. Our hiring manager will follow up with you promptly!

Apply Now and Join the Aire Serv Family!