Experienced HVAC CSR (Customer Service Representative)

We are seeking a professional, experienced HVAC CSR who understands the pace, pressure, and expectations of a busy service office.

This is not an entry-level position.

We are looking for someone who can step in and perform with minimal training.

 Minimum Requirements (Non-Negotiable):

3+ years of CSR experience

Prior experience in an HVAC company

Strong working knowledge of HVAC terminology

Fluent in:

Microsoft Word

Microsoft Excel

Email communication

Live chat systems

Multi-line phone systems

MUST have experience using ServiceTitan (3+ years)

Strong scheduling and dispatch coordination skills

Professional phone presence and customer communication

 Responsibilities:

Answer high-volume inbound calls professionally

Schedule and dispatch service appointments accurately

Enter detailed job notes and customer information in ServiceTitan

Communicate clearly with technicians and management

Order parts and follow up on pending jobs

Maintain organized digital records and documentation

Deliver a 5-star customer experience on every interaction

 The Ideal Candidate Is:

Organized and detail-oriented

Calm under pressure

A strong multitasker

Proactive and solution-driven

A team player with a positive attitude

 We Offer:

Competitive pay (based on experience)

Stable, year-round work

Supportive team environment

Opportunity for growth

If you are experienced, dependable, and ready to contribute immediately — we want to hear from you.