Home Warranty Coordinator
Job Description
Home Warranty Coordinator
Jefferson City, MO | Full-Time | Service / Sales Support
Base Salary + Commission on Equipment Upgrade Conversions
Are you highly organized, confident on the phone, and motivated by results? We're looking for a driven Home Warranty Coordinator to join our team and play a key role in managing American Home Shield (AHS) warranty claims, scheduling technicians, handling billing, and converting repair calls into equipment upgrade opportunities.
This is a great fit for someone who thrives in a fast-paced environment, loves talking with people, and can juggle multiple tasks while staying focused on details and outcomes.
What You’ll Do:
- Be the primary point of contact for American Home Shield warranty claims
- Navigate AHS portals to submit claims, manage approvals, and follow up on reimbursements
- Schedule service technicians for warranty work and ensure timely communication with customers
- Handle billing for warranty jobs and ensure accurate documentation
- Speak with homeowners about their coverage and present upgrade options when applicable
- Convert eligible repair calls into equipment upgrades, earning commission
- Track all activity in CRM and keep digital records up to date
- Work closely with dispatch, service, and sales teams to ensure smooth customer experience
What You’ll Need:
- Experience in customer service, coordination, or administrative roles (HVAC or warranty experience is a plus)
- Strong communication skills, comfortable on the phone and clear in writing
- Highly organized and able to manage time and tasks independently
- Sales-minded with confidence presenting options and handling objections
- Comfortable using computers, digital portals, and CRM systems
- High school diploma or equivalent (additional education is a bonus)
What You’ll Get:
- Competitive base pay
- Commission on all equipment upgrade conversions
- Health benefits, paid time off, and holidays
- Ongoing training and growth opportunities
- A team environment that values your input and drive
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apply OnlinePosted: 4/30/2025
Job Reference #: PDX_ASOJC_5064CFD9-8637-470A-8D21-ECCE1C3FF6F6_22075505