Office Roles

HVAC Customer Service Representative

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4721 Ivywood Trail, MCFARLAND, Wisconsin, 53558, US

Customer Service Representative & Dispatcher

Pay & Benefits

  • Starting at $22+/hour (based on experience)
  • Medical and Dental Insurance
  • 401(k) with Company Match
  • Paid Vacation Time
  • 6 Paid Holidays
  • Monday–Friday, 8:30 AM – 5 PM
  • Company-provided uniforms
  • Seasonal, company-sponsored team outings
  • Stable, year-round work

About the Role

About the Role

As a Customer Service Representative & Dispatcher, you will be the friendly, professional voice our customers rely on. You’ll manage incoming calls, schedule service appointments, dispatch technicians, and help keep daily operations running efficiently.

Key Responsibilities

  • Answer incoming calls with professionalism and care
  • Schedule service appointments and dispatch technicians
  • Manage work orders and follow up with customers
  • Support sales and marketing initiatives
  • Monitor maintenance schedules and warranty information
  • Coordinate daily, weekly, and monthly technician schedules
  • Collaborate with management to meet team goals
  • Contribute to a positive, team-oriented work environment

Qualifications

  • Positive attitude with strong phone and customer service skills
  • Previous customer service or administrative experience preferred
  • Strong communication and organizational abilities
  • Ability to multitask and stay detail-oriented in a fast-paced environment
  • Comfortable using computers and Microsoft Office
  • Team player who can also work independently

Why Join Aire Serv?

We’re locally owned and operated, so decisions are made here—not in a distant corporate office. At Aire Serv, our team members aren’t just employees—they’re people we know, trust, and invest in.

We’re more than an HVAC company. We’re a close-knit team that values respect, professionalism, and taking care of both our customers and each other. We proudly stand behind the Neighborly Done Right Promise—every call, every day.

We believe great customer service starts with taking care of our team. That’s why we foster a workplace where:

  • Every voice is valued
  • Ideas are welcomed
  • Open communication is encouraged

Backed by a trusted national brand, we combine the stability of a larger organization with the feel of a supportive, local business. We show up for our customers—and for each other—every day.

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